Return Policy
Effective Date: 10-Feb-2025
At Roziera, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 10-day return and refund policy for eligible items. Please read our return and refund guidelines below.
1. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- A valid proof of purchase (order confirmation, invoice, or receipt) must be provided.
- The return request must be made within 10 days of receiving the item.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been used, opened, or damaged by the customer.
- Personal care or hygiene products due to safety and hygiene concerns.
- Discounted, promotional, or final sale items.
- Items that have been used, opened, or damaged by the customer.
3. Refund Process
Once we receive and inspect your returned item, we will process the refund if the item meets our return conditions.
- Refunds will be credited back to the original payment method.
- The refund process may take 7-10 business days after approval.
- Original shipping costs are non-refundable, and return shipping fees may apply.
4. Return Procedure
To initiate a return, follow these steps:
- Contact our customer support team at rozieraofficial@gmail.com with your order details and reason for return.
- Our team will provide you with return instructions and a return authorization number (if applicable).
- Securely pack the item and ship it to the designated return address.
- Notify us once the item has been shipped with the tracking details.
5. Exchanges
We currently do not offer exchanges. If you need a different item, please return the original purchase and place a new order.
6. Contact Us
If you have any questions or need assistance with your return, please reach out to our customer support team:
Roziera Customer Support
Email: rozieraofficial@gmail.com
Phone: +92 329-1066331
Address: 20/92 Street no 02 Gul Raheem Town Shadab Pulli, Faisalabad